Privacy Policy
RoadVantage Solutions is committed to safeguarding the personal and vehicle data provided by our clients. This policy provides complete transparency regarding how your data is collected via intake forms, stored within our secure detailing atelier systems, and utilized exclusively to deliver precision automotive appearance services.
We only collect information directly relevant to scheduling, paint inspections, and delivering precision detailing packages.
Your vehicle specifications, service histories, and contact information are never sold, rented, or distributed to advertising brokers.
All booking records, paint thickness metrics, and ceramic warranty logs are stored on protected, encrypted servers.
1. Information We Collect
Direct intake through booking, consultation, and inspection forms
When you schedule a detailing service, request a custom quote, or contact RoadVantage Solutions, we collect specific personal and vehicle-related data necessary to evaluate clear coat integrity, surface contaminants, and service requirements.
Contact Details: Full legal name, primary telephone number, and email address for appointment confirmation and digital inspection updates.
Vehicle Specifications: Make, model, year, exterior paint code, clear coat condition, upholstery type, and prior coating or PPF history.
Service & Transaction Logs: Detailed records of packages booked (e.g., Paint Correction, Multi-Stage Decontamination, Ceramic Coating), inspection notes, and payment receipts.
Communication Records: Inquiries, paint gauge measurements, and customer preferences submitted via our digital intake channels.
2. How We Use Your Information
Precision operations, scheduling, and warranty documentation
We strictly process client and vehicle data to execute automotive detailing workflows and maintain surface warranty documentation. We do not sell or monetize personal information.
Scheduling & Service Delivery: Reserving bay time, assigning certified technicians, and preparing tailored chemical formulations.
Quality Assurance & Warranty: Tracking coating application dates, paint thickness readings before and after machine polishing, and maintenance intervals.
Client Communication: Dispatching vehicle pickup readiness alerts, digital paint condition reports, and service reminders.
Transactional Billing: Processing invoices, detailing package deposits, and issuing warranty certificates.
3. Data Storage & Security Standards
Encrypted infrastructure and restricted bay terminal access
All digital intake forms, customer vehicle profiles, and detailing histories are maintained in secure cloud environments protected by enterprise-grade encryption.
Encryption Protocols: End-to-end SSL/TLS encryption for all booking submissions, diagnostic photo transfers, and payment processing.
Access Controls: Client records are strictly restricted to authorized detailing technicians and administrative staff.
Physical Bay Security: On-site digital workstations and inspection tablets are password-protected and automatically locked after inactivity.
Payment Compliance: Credit and debit transactions are handled through PCI-DSS Level 1 compliant processors; payment card numbers are never stored on our local servers.
4. Data Retention & Client Records
Surface protection history and vehicle change of ownership
We retain technical service logs for the duration of the applied coating's warranty period to validate ongoing coverage, paint inspection benchmarks, and warranty claims.
Standard Service Records: General interior and exterior detailing logs are retained for 3 years following the service date.
Ceramic Coating Records: Ceramic coating warranty registrations and annual maintenance logs are retained for up to 7 years.
Record Deletion Requests: Clients may request complete erasure of personal contact information at any time, subject to legal recordkeeping obligations.
5. Website Cookies & Digital Analytics
Optimizing digital intake and appointment scheduling UX
Our website uses necessary and functional cookies to ensure our appointment booking widget and service configurator function smoothly without session loss.
Essential Cookies: Required for secure form navigation, authentication, and state management during multi-step package selection.
Analytical Tracking: Aggregated, non-personally identifiable metrics (such as page load speeds and service package view counts) used solely to optimize website usability.
Third-Party Tracking: We do not permit external advertising networks to track your browsing activity across unrelated sites.
6. Your Privacy Rights & Controls
Full visibility and authority over your personal data
Under applicable data protection laws, you maintain comprehensive rights over the personal information RoadVantage Solutions maintains about you and your vehicles.
Right to Access: Request a digital copy of all stored contact details, service tickets, and vehicle paint inspection logs.
Right to Rectification: Update or correct outdated vehicle details, phone numbers, or mailing addresses.
Right to Erasure: Request permanent removal of your contact information from our customer database.
Marketing Opt-Out: Unsubscribe from seasonal detailing reminders or maintenance alerts instantly via email link or direct phone request.
Need to Update or Request Data Erasure?
If you have questions concerning our privacy practices, wish to review the service history of your vehicle, or want to update your registered contact information, please contact our administrative team directly.