Official Client Agreement
Cancellation & Refund Policy
RoadVantage Solutions operates an intensive, reservation-only detailing facility. Because bay capacity, precision machine polishing equipment, and technician hours are reserved exclusively for your vehicle, we maintain a transparent and structured cancellation and refund standard.
At-a-Glance Matrix
Effective: Current Operational SeasonCancellation Notice Quick Reference
48+ Hours Notice
Full Deposit Rollover
Reschedule freely or retain 100% credit for up to 60 days.
24–48 Hours Notice
Standard Rebooking
Applicable to standard detailing; coating packages subject to rebooking fee.
< 24 Hours or No-Show
Deposit Forfeited
Compensates technician bench time and reserved bay preparation.
Section 1.0
Appointment Scheduling & Confirmation
Allocating dedicated clean-room bay time and lead technician hours.
- Every detailing service—including paint correction, multi-stage machine polishing, and ceramic coating applications—requires advance reservation to secure bay space and specialized equipment.
- Your appointment is formally confirmed once vehicle specifications, current paint condition assessment notes, and the requisite booking deposit are received and logged into our scheduling system.
- We recommend scheduling major packages (multi-stage paint correction and ceramic coatings) at least 7 to 14 days in advance to ensure preferred bay availability and proper chemical curing windows.
Section 2.0
Required Cancellation & Rescheduling Notice
Clear timeframes for penalty-free adjustments and bay management.
- Standard Detailing & Maintenance Packages: A minimum of 24 hours notice is required to cancel or reschedule without forfeiture of booking deposit.
- Multi-Stage Paint Correction & Ceramic Coating Packages: A minimum of 48 hours notice is required, as these intensive services reserve an entire bay and technician schedule for full or multi-day intervals.
- Rescheduling requests made within the applicable notice window will transfer 100% of the initial deposit to the newly selected reservation date (valid up to 60 days from the original booking).
Section 3.0
Deposits, Booking Fees & Payments
Transparent fee structures securing equipment and chemical allocations.
- A non-refundable booking deposit of $50 is required for standard exterior/interior packages, and $150 for paint correction or ceramic coating packages at the time of reservation.
- All deposits are directly credited toward your final invoice upon service completion.
- Late cancellations (less than 24/48 hours notice) or unnotified client no-shows forfeit the reservation deposit to cover allocated technician setup time and staging chemicals.
Section 4.0
Refunds, Guarantee & Quality Assurance
Post-service inspection protocols and corrective adjustments.
- Completed Detailing Services: Labor, mechanical polishing, and applied protective coatings are non-refundable once the vehicle has undergone post-service walk-around inspection and been released to the owner.
- 48-Hour Surface Craftsmanship Guarantee: If you detect an overlooked area, uneven coating application, or incomplete decontamination within 48 hours of service completion, bring the vehicle back for immediate complimentary technical inspection and correction.
- Prepaid Gift Cards & Ceramic Maintenance Credits: Non-refundable for cash value, but fully transferable to other vehicles or owners upon written notification.
Need to reschedule or clarify your booking terms?
Contact our service desk directly. Adjustments submitted via phone or email are timestamped immediately to ensure your notice window is preserved.
Operational Standards & Protocol
Service Policy
Clear-cut technical guidelines, safety standards, and client responsibilities governing all auto detailing, paint correction, and ceramic coating services at RoadVantage Solutions.
Effective Date: January 1, 2025|Version: 2.4 – Precision Atelier Standards
Professional Detailing Commitment
As a dedicated vehicle appearance atelier, we strictly maintain laboratory-grade shop hygiene, calibrated digital measuring equipment, and transparent operational protocols. All detailing packages are executed under strict safety procedures to safeguard your vehicle's factory clear coat, delicate leather, and specialized interior materials.
Section 01
Vehicle Condition at Drop-Off
Standards regarding initial intake cleanliness, hazardous materials, and excessive contamination surcharges.
- Vehicles must be delivered free of hazardous materials, biohazards, medical waste, insect infestations, and excessive mold or mildew. If any biohazard is detected during intake, RoadVantage Solutions reserves the right to decline service or assess an additional sanitization fee starting at $150.
- Excessive mud, heavy road tar, industrial fallout, or extreme pet hair accumulation that exceeds standard package scopes will require supplemental labor time and will be billed at our standard shop rate upon client notification.
- All mechanical systems, batteries, and electrical functions must be in safe working order. Please notify our service team of any aftermarket electrical modifications, sensitive wraps, or fragile trim pieces prior to key handover.
Section 02
Handling of Personal Belongings
Client responsibilities for clearing compartments, trunks, and high-value property prior to service.
- Clients are required to remove all personal items, valuables, currency, electronics, firearms, and fragile contents from the cabin, center console, glove compartment, and trunk prior to drop-off.
- While our detailing bay is secured with 24/7 high-definition surveillance, RoadVantage Solutions assumes no legal liability for lost, displaced, or damaged personal belongings left inside the vehicle during service.
- Child safety seats must be uninstalled by the owner prior to interior deep cleaning. For liability and safety regulations, our technicians do not reinstall child car seats following extraction and steam sanitization.
Section 03
Pre-Existing Damage & Digital Intake Documentation
High-resolution digital mapping of clear coat defects, curbed wheels, rock chips, and cabin wear.
- Before any chemical decontamination, wash, or machine polishing begins, a certified technician performs a comprehensive 360-degree digital inspection with paint depth digital gauges and studio inspection lighting.
- All pre-existing surface defects—including deep key scratches through the clear coat, rock chips, clear coat etching, oxidation, cracked windshield glass, worn leather bolsters, or broken interior switchgear—are cataloged in our digital intake report.
- The client will receive an intake summary for electronic sign-off. RoadVantage Solutions is strictly not responsible for repairing or remedying structural, paint, or substrate defects existing prior to intake.
Section 04
Estimated Completion Times & Bay Delays
Turnaround parameters, curing requirements for ceramic coatings, and notification protocols.
- Quoted completion timelines are professional engineering estimates based on initial vehicle assessment. Complex procedures, multi-stage paint corrections, wet sanding, and ceramic coating leveling require strict cure windows and cannot be rushed.
- Ceramic coating applications require an enclosed, climate-controlled curing period of at least 4 to 12 hours prior to moisture exposure. Inclement weather or unpredicted clear coat hardness may adjust delivery timelines.
- Our service advisors provide prompt SMS and email updates if unforeseen clear coat complications or severe interior staining extend the required bay reservation time.
Section 05
Customer Authorization for Work & Supplemental Procedures
Formal authorization workflow for package execution and necessary supplemental treatments.
- Work commences solely after the client approves the written estimate and package scope either via digital sign-off or in-person service agreement.
- If our technicians discover severe subsurface issues during paint correction (such as thin clear coat under 80 microns) or heavy interior pet stains requiring localized thermal extraction, we will pause and contact the client for approval prior to proceeding.
- No additional fees or unapproved treatments will ever be added to the final invoice without explicit prior consent from the vehicle owner.
Section 06
Service Results & Clear Coat Limitations
Technical realities of paint correction percentages, ceramic coating longevity, and deep fabric restorations.
- Paint correction results vary according to the vehicle's factory clear coat thickness, hardness, and remaining substrate. Scratches that have penetrated the clear coat down to the primer or base color coat cannot be safely leveled without repainting.
- Ceramic coatings provide extreme hydrophobic protection, UV resistance, and chemical defense, but they are not impervious to rock chips, severe abrasion, or automated abrasive brush car washes.
- Interior detailing eliminates deep grime, biological residues, and odors using hot-water extraction and steam sanitization; however, permanent fabric burns, chemical discoloration, or stretched leather grain cannot be restored to factory condition.
Section 07
Customer Responsibilities & Pick-Up Deadlines
Post-service inspections, pick-up timelines, and holding bay policy after notification.
- Clients are expected to inspect their vehicle thoroughly alongside the lead technician at pickup to verify that all package deliverables meet the documented specifications.
- Vehicles must be retrieved within 3 business hours of completion notification unless overnight storage arrangements have been pre-scheduled with our office.
- Vehicles stored beyond 24 hours without prior written agreement may be subject to a secure storage holding fee of $45 per day.
Questions Regarding Our Terms?
Need Clarification On Specific Services?
If your vehicle requires specialized paint correction evaluation, matte finish care, or custom protective coating maintenance, our service team is available to walk you through the intake requirements.